When Moses set up the national justice system he told the appointed judges, “ Whatever will be too difficult for you, you shall bring to me and I will hear it.”
It’s interesting to note that Moses does not say, “I will solve it for you”, but only that “I will listen.”
It is common knowledge that just through the process of describing a particular problem, the solution becomes self evident.
The Talmud interprets the verse, in Proverbs, “if one has a worry, let him relieve himself of it” to mean that one should relate it to another person, because this is likely to bring relief. Simply by listening, and allowing the other person to describe the problem, one may help the person find its solution.